Shipping

Your complete shopping satisfaction is our No.1 Priority. We want you to be satisfied each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still for theory purpose here it is : -

  1. We are dedicated at Auresso to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

  2. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during delivery.

  • Or that a wrong item is delivered to you by mistake.

Returns / Damages

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packaging materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.

We will ship a replacement item at the earliest possible with no extra shipping cost to you should the fault be on our side.

If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you   about your wishes to make sure you will be happy with the exchange.

Or any other amicable resolution as mutually agreed with you.

Here are some important & helpful guidelines on Returns:

  • Always email us first if you have a problem to enquiry@auresso.com.my.

  • Always be sure to report your problem within 24 hours of receiving the item in question.

  • Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

  • Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

  • Any shipping costs of sending back the product to Auresso above what customer paid for shipping charges while receiving them from us are the responsibility of the customer.

  • Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please not opened items). Please ensure to include a copy of the invoice you received.

  • As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens during delivery and the package doesn't get delivered to us, we cannot help you. So make sure to send through registered delivery service, forward the details to us and keep the consignment receipt till it gets delivered to us.

Item availability failure

In case of multiple goods and high volume of quantity being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then customer will be promptly refunded against the non-delivered goods.

Credit Issuals

All credits to be posted to a customer's credit card account takes about 3 to 5 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.

  • Be extra alert when accepting parcel from courier

If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the courier agency, so that we may pursue them.

Order Tracking

Checking Order Status :

If you have placed an order with www.auresso.com.my, you can check the current status of your order by logging in and selecting “My Ordes” option.

Tracking Packages :

To help you track the status of your shipment, we will provide you with an order tracking number (GDex).

If you have your tracking number, you can also check on the status of your delivery by visiting GDex website directly.

Credit card authorization and address verification must be received from our payment gate way prior to processing. If we have a question about your order, we will contact you by phone or through email.

Order Status Messages on www.auresso.com.my are :

A. Pending (Awaiting Confirmation of Payment) :

Your order has been received and processed but payment has not yet been verified by Auresso.  If the items ordered are in stock, once payment been confirmed, it will be delivered within the next 7 working days. There may be some delay for coffee orders as we would like to provide you the freshest as possible.

B. Paid (Payment received and will be processed) :

Your payment been confirmed from our payment gateway during the order process and has been verified by Auresso. Your order will now be processed and checked for stock availability, if the order is for coffee then you may refer to the Countdown Timer on the homepage for tentative delivery.

C. Dispatched (Order has been dispatched and completed)

Your order has been dispatched. You will receive an email with your tracking number and the Courier service detail used for dispatching your order.

 

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